Understand Dzahui’s Commitment to Customer Satisfaction
Explore Dzahui’s refund and return policies, clearly explaining conditions, timelines, and procedures to ensure transparency and trust in every transaction.
How long do I have to return an item?
Returns must be initiated within 14 days of delivery, except for used or opened jewelry.
Can I return opened or worn jewelry?
Jewelry that has been used or opened cannot be returned for hygiene and quality reasons.
What if my item arrives damaged?
Report any damages within 48 hours to qualify for a Return or Exchange.
Who pays for return shipping?
Customers are responsible for return shipping unless the item arrives damaged and is reported within 48 hours of delivery, in which case Dzahui will cover the return shipping costs.
How are refunds processed?
Refunds are issued to the original payment method within 3 to 10 business days.
Are there any exceptions to the refund policy?
Used or opened jewelry is non-returnable, and damages must be reported promptly.